Q: What is the lead time for samples and production?
A: Sample lead time is approximately 3-7 days, while mass production lead time is around 2-3 weeks.
Q: How do you ship the goods?
A: Shipping method depends on customer preferences. Full container shipments are suggested to be shipped by vessel, while smaller and urgent orders can be shipped by air freight or international couriers.
Q: Where is your company located?
A: Our company and factory are located in Shenzhen, China. (Address: No. 79, Langbei Village Industry Road, Tongde Community, Baolong Street, Longgang District, Shenzhen City, Guangdong Province, China)
Q: Can I arrange a visit to your factory?
A: Yes, of course. We welcome visitors to our factory.
Q: Can you provide customized products according to our requirements?
A: Yes, we can provide customized products based on your requirements.
Q: Do you test all your products before delivery?
A: Yes, we perform 100% testing and provide a test report before delivery.
Q: How long is the delivery time for your items?
A: The normal delivery time is 10-30 days, depending on the order size, quantity, and configuration.
Q: What payment terms and price terms do you accept?
A: We accept payment terms such as T/T and L/C. Price terms we accept include EXW, FOB, CFR, CIF, DDU, etc.
Q: What after-sales service do you provide?
A: We provide 24-hour technical support online via email, phone, video, etc.
Q: How many countries have you exported to? How do you establish long-term relationships and cooperation?
A: We have exported to over 30 countries in Asia, Middle East, Africa, Europe, North America, South America, etc. We prioritize offering good quality, service, and price to ensure customer satisfaction. We consider our customers as friends and provide assistance in problem-solving.
