Q: What is the sample and production lead time?
A: The sample lead time is approximately 3-7 days, and the mass production lead time is about 2-3 weeks.
Q: How do you ship the goods?
A: We offer shipping options based on customer demands. For full container orders, we recommend shipping by vessel. For small orders or urgent shipments, we suggest air freight or international couriers.
Q: Where is your company located?
A: Our company and factory are located in Shenzhen, China, at No. 79, Langbei Village Industry Road, Tongde Community, Baolong Street, Longgang District, Shenzhen City, Guangdong Province, China.
Q: Can I arrange a visit to your factory?
A: Yes, of course. You are welcome to visit our factory.
Q: Can you provide customized products according to our requirements?
A: Yes, we can provide customized products based on your requirements.
Q: Do you test all your products before delivery?
A: Yes, we conduct 100% testing and provide a test report before delivery.
Q: What is the delivery time for your items?
A: The normal delivery time is 10-30 days, depending on the order size, quantity, and configuration.
Q: What payment terms and price terms do you accept?
A: We accept payment terms such as T/T, L/C, etc. Price terms we accept include EXW, FOB, CFR, CIF, DDU, etc.
Q: What after-sales service do you provide?
A: We provide 24 hours of technical support online through email, phone, video, etc.
Q: How many countries have you exported to, and how do you establish long-term relationships and cooperation?
A: We have exported to over 30 countries in Asia, the Middle East, Africa, Europe, North America, South America, etc. We prioritize offering good quality, service, and price to ensure customer satisfaction. We consider our customers as friends and assist them in problem-solving.
